RETURN and EXCHANGE POLICY
a. Return and exchange of products can be arranged if the products delivered is in damaged, defective condition, or expired.
b. We are dedicated with our best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered, products shall be returned in its original condition, quantity and packaging as it first delivered to shoppers together with proof of purchase.
c. Shoppers are required to contact our Customer Service (via Whatsapp, Facebook or Instagram) to report on the return order within three (3) working days upon receiving of good(s) or request will not be eligible to process.
d. Shoppers shall state reason of return (Wrong product, damaged product, expired product, missing item in order).
e. Shoppers will bear the shipping cost for returning the products.
f. Return and exchange shall only be applicable for online shopping via Magicboo Website only.
g. Shopper is required to send back the affected Product(s) to us via a reliable courier service company to our Magicboo Distribution Center at the following address:
Magicboo Beauty Sbd Bhd
Lot 108, Sec 92a Jalan 6
off Jalan Chan Sow Lin,
Sungai Besi, 55200 Kuala Lumpur
Mon-Sat 10AM-7PM (Sun & PH-OFF)
h. Shoppers shall be responsible for the risks and condition of the Product to be returned until it reaches us at Magicboo Distribution Center as abovementioned. Magicboo will not be liable for any loss or damage to the Product prior to the Product is received by us. Shoppers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.
Our customer service will advise on the solution. Please allow up to 7 working days for your inquiry to be processed. Please keep the proof of purchase with you to help us expedite the process